FULL_TIME

BOTH

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Cambridge

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<h1 style="text-align:center;">Join us</h1>
At itsu, we believe great food starts with great teams. Every day, our people create fresh, beautiful meals in every store, bringing care, pride, and energy to everything they do. We celebrate differences, nurture belonging, and care for one another.

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<h3 style="font-size:60px; text-align:center;">Stay in the loop</h3>
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itsu Careers 

itsu

We are itsu, the leading Asian-inspired quick-service retail and grocery brand with over 80 restaurants across the UK and Belgium, and a growing wholesale business across Europe and beyond. Our renowned delicious food made fresh in every restaurant, every day, has made itsu a top choice for healthy eating. In addition to our restaurants, itsu [grocery] offers a range of high-quality Asian-inspired foods available online and in supermarkets. We are excited to be one of the leading brands in this specific group and have ambitious plans for continued growth both domestically and globally.With its best-in-class-food, latest technology, innovation, and talented workforce, itsu is the future of fast food. Apply now for the chance to join our Strand 32 team! It only takes two minutes... Start as a Team Member and earn up to £14.05 per hour, including an hourly bonus* and NO zero hours contracts! this is the jobAs a Team Member working in the Front of House (FOH) of one of our beautiful stores, where you’ll be:<ul><li>Delivering excellent customer service with a smile</li><li>Creating a welcoming and positive experience for every guest</li><li>Maintaining high standards of cleanliness and presentation in the front of house</li></ul> For our FOH roles, we’re looking for individuals who are energetic, proactive, and genuinely customer-focused, with a natural enthusiasm for hospitality. The ideal candidate thrives in a fast-paced environment, communicates confidently, and takes pride in delivering outstanding service. A keen eye for detail, a positive attitude, and the ability to anticipate guests’ needs are essential, along with a passion for creating memorable experiences that keep customers coming back. No experience? No problem! We’ll teach you everything you need to know. Your training will be a mix of hands-on learning in-store, supported by your team and managers, and digital learning through our app and Academy courses. This will give you the confidence and skills to shine.*we pay our bonus after your initial training! Even more, if you’re looking to grow, itsu is the place for you. 90% of our shop managers and 30% of our Academy team [head office] started as itsu team members… you could be one of them! If you love working in a vibrant place, are restless to help [your team and customers] and preparing food is your passion - apply now! this is youWe are looking for people displaying the four itsu qualities:<ul><li>I take pride [in what I do]</li><li>I care [for people]</li><li>I want to grow [myself &amp; others]</li><li>I build trust [around me]</li></ul> this is what we offer<ul><li>Pay every Thursday and if your expenses get out of hand, we’ve got you covered with early wage access via Wagestream.</li><li>Your breaks are paid, and your beautiful healthy lunch is on us every day!</li><li>Invite your family and friends over for a meal with a 50% discount in every itsu shop.</li><li>Enjoy 28 days of paid holidays</li><li>With our top of class learning programs and career progression opportunities, you can quickly earn up to £14.00 as a &#39;Team Member Pro&#39; [including hourly bonus], or £14.75 [including hourly bonus] &#43; quarterly bonus if you are a Team Leader [with guaranteed full-time hours].</li><li>We will pay for when you are unwell and can’t work with our income &amp; critical protection.</li><li>We care about your health, so we offer free-to-you online GP and access to mental health therapists 24/7. For your welfare, our managers are fully trained in Mental Health First aid.</li><li>If you enjoy shopping or exercising you will love our discounts at major retailers and gym memberships!</li><li>At itsu, we love having fun and recognize our teams. We offer one of a kind social, family and sport events.</li></ul>Just like you, we are very passionate about sustainability, please check our sustainability milestones <a href="https://www.itsu.com/healthier-milestones/" rel="nofollow">here</a>. No matter what you do at itsu, it&#39;s important to us that everyone has access to the same opportunities. We are a truly diverse bunch, from all walks of life and you&#39;ll always be encouraged to be your true self.

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Scoffs

&#x1f371; Team Leader (itsu) – Lead the Way with Scoffs Group UKProud Franchise Partner of itsu | Are you ready to take the next step in your hospitality journey? Do you have a passion for leading by example, motivating a team, and delivering amazing customer experiences? If so, Scoffs Group UK has a place for you.As one of the UK’s leading franchise operators — and the proud partner behind some of your favourite itsu shops — we’re looking for energetic, reliable Team Leaders to help manage and inspire our in-store teams. Who We AreScoffs Group UK is a major franchise partner in the UK food industry, operating across high-performing brands like Costa Coffee and itsu.We’re proud to combine the high standards and innovation of the itsu brand with our own Scoffs culture: one that puts people, development, and positivity at the centre of everything we do. The Role: Team Leader (itsu) - FULL TIMEAs a Team Leader, you’ll work closely with the management team to run smooth, efficient shifts. You’ll support the team in both front-of-house and back-of-house operations, helping them deliver the exceptional food quality and customer service that itsu is known for — all while leading by example and living our values.Your key responsibilities will include:&#x1f4bc; Leadership &amp; People<ul><li>Lead your team on shift, supporting smooth operations and a positive working environment</li><li>Support and coach new Team Members to help them grow in confidence</li><li>Deliver team briefings and support training across food prep, customer service, and hygiene</li><li>Step up confidently in the absence of a manager when needed</li><li>Promote the 4 itsu qualities and ensure a safe, inclusive, high-energy workplace</li></ul>&#x1f363; Service &amp; Hospitality<ul><li>Support your team in delivering the 6 Hospitality Steps and exceeding Mystery Shopper expectations</li><li>Manage queues, handle service issues quickly, and always lead with a customer-first mindset</li><li>Keep displays, dining areas, and FOH presentation to brand standards</li><li>Maintain smooth delivery and collection service with drivers and digital customers</li></ul>&#x1f371; Food, Safety &amp; Quality<ul><li>Ensure high standards of food safety and health &amp; safety (5FSF, 5FQF, FIFO, DDD)</li><li>Monitor quality and ensure all food is prepped Correct to Recipe (CTR)</li><li>Keep cleanliness standards high by following CATC and CAYG procedures</li><li>Support management with food safety compliance and 5-star EHO outcomes</li></ul>&#x1f4ca; Operations &amp; Efficiency<ul><li>Help maintain productivity across kitchen and front-of-house</li><li>Assist with waste tracking and reduction</li><li>Report any maintenance or equipment issues promptly</li><li>Help implement and uphold shop processes and itsu standards (as per ‘How To’ guides)</li></ul> What You’ll BringYou’re a natural people person with a passion for food, service, and team success. Whether you’ve led shifts before or are ready to step up, we’ll support your growth every step of the way.To shine in this role, you’ll need:<ul><li>Great communication and leadership skills</li><li>A team-first attitude and willingness to roll up your sleeves</li><li>Confidence in a fast-paced environment</li><li>Strong attention to detail and pride in high standards</li><li>Familiarity with food safety and hospitality service (training provided)</li><li>Passion for learning and progressing your career</li></ul> Why Join Scoffs Group UK?At Scoffs Group, we believe in growing great people. As a Team Leader, you’ll be given every opportunity to develop into more senior roles, supported by a team who want you to succeed.Here’s what else you’ll enjoy:<ul><li>&#x1f381; Instant Perks with Boostworks – Get exclusive discounts and rewards from day one</li><li>&#x1f4ac; We’ve Got Your Back – Access free, confidential support via Life &amp; Progress</li><li>&#x1f4b8; Wagestream Access – Get paid when you need it, save smart, and budget wisely</li><li>&#x1f4bc; Secure Your Future – Contribute to our Company pension scheme</li><li>&#x1f393; Learn While You Lead – Gain skills and qualifications through Yuzu Training</li><li>&#x1f371; Free Meals &amp; Drinks on Shift – Enjoy fresh, delicious itsu food every day you work</li><li>&#x1f6cd;️ Perks That Go Beyond You – Get discounts for yourself on &amp; off shift!</li><li>&#x1f552; Loyalty Pays Off – Earn long service awards and get recognised for your dedication</li><li>&#x1f389; We Celebrate You – Milestones, wins, and progress don’t go unnoticed</li><li>&#x1f4b0; Team Wins &#61; Bonus Time – Help your shop succeed and share in the rewards</li></ul> Ready to Lead from the Front?If you’re excited to build your leadership skills and grow within a people-first company, apply now to join Scoffs Group UK — proudly delivering itsu’s fresh, fast future.

Itsu Team Leader - Service

Itsu Team Leader - Kitchen

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