FULL_TIME

PART_TIME

BOTH

London

Aberdeen

Bicester

Bristol

Edinburgh

Manchester

Exeter

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<h1 style="text-align:center;">Join us</h1>
At itsu, we believe great food starts with great teams. Every day, our people create fresh, beautiful meals in every store, bringing care, pride, and energy to everything they do. We celebrate differences, nurture belonging, and care for one another.

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<h3 style="font-size:60px; text-align:center;">Stay in the loop</h3>
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itsu Careers 

Itsu Grocery

About Us:itsu is the healthy eating, Asian inspired quick service retail &amp; grocery brand with over 70 stores in the UK and a leading grocery business across Europe and beyond.Renowned for its best-in-class food made fresh in every shop every day, itsu has huge global ambitions with a commitment to continue to open many more stores and intensify the growth of its already thriving grocery arm. With its best-is-class healthy food, latest technology, innovation, and talented workforce, itsu is the future of fast food.itsu [grocery], which this role falls under, takes the itsu brand into supermarkets, health food stores, online, wholesale and internationally with products such as crispy seaweed thins, frozen gyoza &amp; bao, brilliant’broth, rice’noodles &amp; miso’easy to name a few… About the role:As a Category Technical Manager supporting Frozen, you will play a critical role in ensuring the quality, safety, legality, and authenticity of the frozen product range. Working closely with the Head of Technical, you will help drive food safety and quality standards across the supply base, lead continuous improvement initiatives, and foster a strong food safety culture throughout the business.<ul><li>Ensuring the quality, safety, legality, and authenticity of frozen products, while monitoring and improving supplier performance.</li><li>Supporting the Head of Technical in maintaining and continuously enhancing the Food Safety &amp; Quality Management System, ensuring AA Grade certification against the BRCGS Agents &amp; Brokers Standard is achieved and maintained.</li><li>Taking ownership and accountability for designated technical procedures, processes, and records.</li><li>Driving awareness of food safety culture across the business and ensuring food safety considerations are embedded in everyday decision-making.</li><li>Supporting the development and implementation of the technical strategy across the frozen supply base, including leading key policies, projects, and continuous improvement initiatives.</li><li>Managing and developing the Category Food Technologist/Senior Food Technologist, providing coaching and support to ensure progression against development plans.</li></ul> Key Role Responsibilities:<ul><li>Oversee the approval and management of suppliers. Ensures all safety, legal and quality information is captured and assessed within the required timeframes, kept up to date and risks successfully managed. Conducts food safety audits when required.</li><li>Drive an improvement in supplier performance through relationship building, supplier reviews, KPIs and the creation of strategic technical plans.</li><li>Analyse and interpret trends in customer complaints and product testing. Conducts investigations with suppliers for high risk issues and coaches the Food Technologist/Senior Food Technologist through low and medium risk investigations to identify the root cause and put corrective and preventative actions in place.</li><li>Oversees the ongoing monitoring of product quality, safety and authenticity and the management of investigations for routine surveillance testing, shelf-life evaluation and organoleptic testing.</li><li>Responsible for the technical elements of NPD and EPD projects ensuring the gate process is followed, testing is completed on time for nutritional, cooking instructions and shelf life and any technical issues are foreseen and resolved prior to launch. Attends production trials and first productions.</li><li>Responsible for the technical sign off at gate 2 and supports the Food Technologist/Senior Food Technologist to approve the product specifications and artwork accurately and on time. Signs off compliance with itsu [grocery] brand standards, labelling regulations and always has the consumer at the forefront.</li></ul> The ideal candidate will have:<ul><li>At least 6 years’ experience working in a food safety and technical role with manufacturing and retail/brand experience.</li><li>Strong knowledge of food safety, microbiology and food regulations.</li><li>Expertise in the chilled and frozen food category preferable.</li><li>Internal &amp; external audit experience and an understanding of requirements for GFSI accreditations.</li><li>Excellent attention to detail whilst never losing sight of the bigger picture.</li><li>Strong stakeholder management and communication skills &amp; able to work with a number of different suppliers.</li><li>Experience working with international suppliers (Asian suppliers preferred) and willing to lone travel to Asia.</li><li>Line management experience preferable.</li><li>Qualified to degree level in food science or a similar subject.</li></ul> This is an exciting opportunity for a technically focused food professional to influence standards, strengthen supplier partnerships, and contribute to the ongoing success and growth of the frozen category. What We Offer:<ul><li>Competitive Salary</li><li>Competitive Bonus Scheme</li><li>25 days holiday &#43; Bank holidays (two bank holidays are interchangeable for other religious holidays)</li><li>Health Insurance</li><li>Company Pension Scheme</li><li>Hybrid working (Two days Working from Home)</li><li>Opportunity to work from abroad</li><li>50% employee discount in itsu shops</li><li>Free itsu lunch EVERY DAY !</li><li>Discounts at major retailers</li><li>Salary sacrifice cycle and electric vehicle schemes</li><li>Development &amp; Growth opportunities</li></ul> At itsu [grocery], everyone’s taste matters- and so does who’s behind it. We celebrate diversity and are an equal opportunities employer. Applications from all backgrounds are encouraged. If you need support or adjustments to apply, we’ll happily accommodate.

Category Technical Manager- Frozen

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Scoffs

&#x1f363; Join Scoffs Group – Team Member (itsu)Proud Franchise Partner of itsu | Looking to start or grow your career in hospitality with a forward-thinking company that truly values its people? At Scoffs Group, we’re proud to be one of the UK’s leading franchise partners for itsu – the innovative, Asian-inspired food brand known for fast, fresh, and healthy dishes.We’re growing fast, and we’re on the lookout for passionate, energetic Team Members to help us deliver exceptional service and beautiful food in our itsu shops. Who We AreScoffs Group UK is a multi-award-winning franchise business operating across multiple high-profile food brands, including Costa Coffee and itsu. As the UK&#39;s largest Costa franchise and a proud itsu partner, we know what it takes to create positive, people-first environments where teams thrive and careers grow.In our itsu shops, we serve delicious, Asian-inspired meals prepared fresh every day – from hand-rolled sushi to steaming rice bowls. As a franchise, we bring our own culture of respect, development, and opportunity, powered by a passionate, close-knit team. The Role: Team Member (itsu)As a Team Member, you’ll play a hands-on role in creating a welcoming atmosphere for customers, preparing top-quality food, and keeping the shop running smoothly day-to-day. You’ll be trained in both kitchen and customer-facing roles, gaining skills across the entire shop.Your responsibilities will include:&#x1f91d; Team &amp; Customer Experience<ul><li>Deliver friendly, efficient service with a smile – always keeping the customer at the heart</li><li>Work closely with your teammates to keep the shop running like clockwork</li><li>Maintain beautiful displays, clean seating areas, and high front-of-house standards</li><li>Greet and support delivery drivers and maintain great takeaway service</li><li>Follow our 6 Hospitality Steps and Mystery Shopper standards</li></ul>&#x1f371; Food Prep &amp; Quality<ul><li>Prepare fresh food daily to high standards, following &#39;Correct to Recipe&#39; guidelines</li><li>Follow all food safety, hygiene, and health &amp; safety practices (5FSF, 5FQF, FIFO)</li><li>Support food production in both kitchen and fish sections (training provided)</li><li>Report any food quality or safety concerns to management promptly</li><li>Maintain shop cleanliness and safety at all times (CATC &amp; CAYG cleaning methods)</li></ul>&#x1f4b8; Operational Support<ul><li>Meet productivity goals and help minimise waste</li><li>Follow correct equipment usage, cleaning and maintenance procedures</li><li>Accurately log and report any maintenance or safety issues</li><li>Contribute to a 5-star EHO rating through consistent standards</li></ul> What We’re Looking ForYou don’t need hospitality experience — just a great attitude, a strong work ethic, and a willingness to learn. We’ll teach you everything you need to know.You’ll thrive in this role if you:<ul><li>Bring energy, reliability, and enthusiasm to every shift</li><li>Love working as part of a team and supporting others</li><li>Are comfortable in a fast-paced, customer-facing environment</li><li>Take pride in your work and show a positive attitude</li><li>Live and breathe the itsu values – Aim Higher, Work Together, Take Pride, Build Trust</li></ul> Why Work for Scoffs Group?At Scoffs Group, we don’t just offer jobs — we offer real opportunities for development and progression in one of the most exciting food franchises in the UK.Here’s what you can expect:<ul><li>&#x1f381; Instant Perks with Boostworks – Exclusive rewards &amp; discounts from day one</li><li>&#x1f4ac; We’ve Got Your Back – Free, confidential mental health and wellbeing support via Life &amp; Progress</li><li>&#x1f4b8; Wagestream Access – Get paid when you need it, with smart tools for saving and budgeting</li><li>&#x1f4bc; Secure Your Future – Join our company pension scheme</li><li>&#x1f393; Learn While You Earn – Role-based training &amp; apprenticeships with Yuzu Training</li><li>&#x1f371; Free Meals &amp; Drinks on Shift – Enjoy delicious itsu food while you work</li><li>&#x1f6cd;️ Perks That Go Beyond You – Get discounts for yourself on &amp; off shift!</li><li>&#x1f552; Loyalty Pays Off – Long service awards and recognition for your commitment</li><li>&#x1f389; We Celebrate You – From day one to every milestone, we recognise your journey</li><li>&#x1f4b0; Team Wins &#61; Bonus Time – Earn store-wide bonuses when we hit our goals</li></ul> Ready to Start Something Fresh?If you’re ready to take the next step in your hospitality journey with a supportive team and a brand that’s leading the future of fast food, we’d love to hear from you.Apply now and join the Scoffs Group family – proudly serving itsu.

Itsu Team Member

Itsu Team Leader - Service

Itsu Team Leader - Kitchen

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