FULL_TIME

BOTH

London

Bristol

Brixton

Cambridge

Gatwick

Guildford

Oxford Cornmarket

Richmond

Stansted

Exeter

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<h1 style="text-align:center;">Join us</h1>
At itsu, we believe great food starts with great teams. Every day, our people create fresh, beautiful meals in every store, bringing care, pride, and energy to everything they do. We celebrate differences, nurture belonging, and care for one another.

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<h3 style="font-size:60px; text-align:center;">Stay in the loop</h3>
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itsu Careers 

itsu

We are itsu, the leading Asian-inspired quick-service retail and grocery brand with over 80 restaurants across the UK, Belgium, and a growing wholesale business across Europe and beyond. Our renowned delicious food made fresh in every restaurant, every day, has made itsu a top choice for healthy eating. In addition to our restaurants, itsu [grocery] offers a range of high-quality Asian-inspired foods available online and in supermarkets. We are excited to be one of the leading brands in this specific group and have ambitious plans for continued growth both domestically and globally. With its best-in-class food, latest technology, innovation, and talented workforce, itsu is the future of fast food. this is the jobOur Assistant General Managers are accountable for supporting the overall performance of their shop, supporting the GM to build and lead a proud and engaged team, and deputise during your GMs’ absence. As an Assistant General Manager, your performance will be measured against five KPIs: People, Standards, Customer, Profit and Sales. You will make decisions to deliver itsu’s customer service excellence whilst balancing the daily operational demands. Your goal will be to motivate and coach your kitchen and front of house team to fulfil their potential and know when to step back and allow your team to flourish. main responsibilities<ul><li>Ensure you nurture your team to deliver results by having a complete Family Tree</li><li>To ensure all food is delivered to the customer in line with our 5 food quality focuses</li><li>Put the customer at the heart of everything you do in your respective shop</li><li>To plan and review effectively to deliver timely, accurate and perfect production</li><li>Be driven to grow your like-for-like sales to achieve your shop’s maximum potential</li></ul> you put people at the heart of everything you do by displaying the 4 itsu qualities:<ul><li>I take pride [in what I do]</li><li>I genuinely care [for people]</li><li>I want to grow [myself &amp; others]</li><li>I build trust [around me]</li></ul> this is what we offer<ul><li>Competitive salary</li><li>Industry leading Training and Development and encouragement to progress your career</li><li>Private medical insurance</li><li>Health cash plan scheme which allows to claim cashback on dental check-ups, physiotherapy, eye test and much more</li><li>Mental wellbeing platform and 1-2-1 therapy sessions and employee assistance programme</li><li>Optional Critical illness cover and life insurance</li><li>Flexible E-Bike subscription and cycle to work scheme</li><li>A free healthy itsu lunch whenever you are on duty and 50% off in all stores, for when you are not</li><li>Company pension scheme</li><li>An array of business events and socials throughout the year, including team days out, summer party [for the whole family], pride and quarterly business events</li></ul> Just like you, we are very passionate about sustainability, please check our sustainability milestones here: <a href="https://www.itsu.com/sustainability-sourcing/sustainability-milestones/" rel="nofollow">https://www.itsu.com/sustainability-sourcing/sustainability-milestones/</a>

Assistant General Manager

Competitive salary, benefits and bonus [package discussed on application]

Itsu Grocery

Transactional Finance Manager

Finance Controller

Assistant Digital Brand Manager

Food Technologist

Team Member [FTC 3 Months]

£15.80 per hour [including hourly bonus]

General Manager

People Partner 

European Business Manager [Nordics]

Senior Food Technologist

Team Member

Technical & Quality Partner

Senior Safety Manager 

Grocery - Revenue Growth Manager

National Account Manager - OOH

National Account Manager - Online

Team Member [FTC 2 Months]

Finance Administrator

Kitchen Manager Trainee Programme

TikTok Content Creator

European Business Manager [DACH region]

International Marketing Controller

Studio Manager [FTC]

Senior International Technologist

Demand Planning Manager

National Account Manager

itsu Retail

Scoffs

🍣 Join Scoffs Group – Team Member (itsu)Proud Franchise Partner of itsu | Looking to start or grow your career in hospitality with a forward-thinking company that truly values its people? At Scoffs Group, we’re proud to be one of the UK’s leading franchise partners for itsu – the innovative, Asian-inspired food brand known for fast, fresh, and healthy dishes.We’re growing fast, and we’re on the lookout for passionate, energetic Team Members to help us deliver exceptional service and beautiful food in our itsu shops. Who We AreScoffs Group UK is a multi-award-winning franchise business operating across multiple high-profile food brands, including Costa Coffee and itsu. As the UK's largest Costa franchise and a proud itsu partner, we know what it takes to create positive, people-first environments where teams thrive and careers grow.In our itsu shops, we serve delicious, Asian-inspired meals prepared fresh every day – from hand-rolled sushi to steaming rice bowls. As a franchise, we bring our own culture of respect, development, and opportunity, powered by a passionate, close-knit team. The Role: Team Member (itsu)As a Team Member, you’ll play a hands-on role in creating a welcoming atmosphere for customers, preparing top-quality food, and keeping the shop running smoothly day-to-day. You’ll be trained in both kitchen and customer-facing roles, gaining skills across the entire shop.Your responsibilities will include:🤝 Team &amp; Customer Experience<ul><li>Deliver friendly, efficient service with a smile – always keeping the customer at the heart</li><li>Work closely with your teammates to keep the shop running like clockwork</li><li>Maintain beautiful displays, clean seating areas, and high front-of-house standards</li><li>Greet and support delivery drivers and maintain great takeaway service</li><li>Follow our 6 Hospitality Steps and Mystery Shopper standards</li></ul>🍱 Food Prep &amp; Quality<ul><li>Prepare fresh food daily to high standards, following 'Correct to Recipe' guidelines</li><li>Follow all food safety, hygiene, and health &amp; safety practices (5FSF, 5FQF, FIFO)</li><li>Support food production in both kitchen and fish sections (training provided)</li><li>Report any food quality or safety concerns to management promptly</li><li>Maintain shop cleanliness and safety at all times (CATC &amp; CAYG cleaning methods)</li></ul>💸 Operational Support<ul><li>Meet productivity goals and help minimise waste</li><li>Follow correct equipment usage, cleaning and maintenance procedures</li><li>Accurately log and report any maintenance or safety issues</li><li>Contribute to a 5-star EHO rating through consistent standards</li></ul> What We’re Looking ForYou don’t need hospitality experience — just a great attitude, a strong work ethic, and a willingness to learn. We’ll teach you everything you need to know.You’ll thrive in this role if you:<ul><li>Bring energy, reliability, and enthusiasm to every shift</li><li>Love working as part of a team and supporting others</li><li>Are comfortable in a fast-paced, customer-facing environment</li><li>Take pride in your work and show a positive attitude</li><li>Live and breathe the itsu values – Aim Higher, Work Together, Take Pride, Build Trust</li></ul> Why Work for Scoffs Group?At Scoffs Group, we don’t just offer jobs — we offer real opportunities for development and progression in one of the most exciting food franchises in the UK.Here’s what you can expect:<ul><li>🎁 Instant Perks with Boostworks – Exclusive rewards &amp; discounts from day one</li><li>💬 We’ve Got Your Back – Free, confidential mental health and wellbeing support via Life &amp; Progress</li><li>💸 Wagestream Access – Get paid when you need it, with smart tools for saving and budgeting</li><li>💼 Secure Your Future – Join our company pension scheme</li><li>🎓 Learn While You Earn – Role-based training &amp; apprenticeships with Yuzu Training</li><li>🍱 Free Meals &amp; Drinks on Shift – Enjoy delicious itsu food while you work</li><li>🛍️ Perks That Go Beyond You – Get discounts for yourself on &amp; off shift!</li><li>🕒 Loyalty Pays Off – Long service awards and recognition for your commitment</li><li>🎉 We Celebrate You – From day one to every milestone, we recognise your journey</li><li>💰 Team Wins = Bonus Time – Earn store-wide bonuses when we hit our goals</li></ul> Ready to Start Something Fresh?If you’re ready to take the next step in your hospitality journey with a supportive team and a brand that’s leading the future of fast food, we’d love to hear from you.Apply now and join the Scoffs Group family – proudly serving itsu.

Itsu Team Member

Itsu Kitchen Manager

Itsu Team Leader - Service

Itsu Team Leader - Kitchen

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